Plain-English terms and our re-clean guarantee.

1. Who we are

These terms apply to bond (end-of-lease) cleaning services supplied by LS Cleaning, ABN 50 536 768 312. Phone: +61 424 554 880.

2. Booking and price

Submitting the booking form is a request, not a confirmed booking. A booking is confirmed when we confirm your date, time and price with you by phone, WeChat or email. The price we confirm is the price you pay for the services we confirmed. Optional extras (such as carpet steam cleaning, garage or balcony cleaning) are quoted separately and only added with your agreement. We will not add charges after confirmation without your agreement.

3. Payment

Payment is due in cash on completion of the clean. Bank transfer is available only by agreement: if you would prefer it, ask us when we confirm your booking and we will give you the account details directly. Transfers are made to the account of the sole trader who operates LS Cleaning, and you should only pay into account details we have given you ourselves. We provide a receipt for every payment.

4. Changing or cancelling

Please give us at least 24 hours' notice to reschedule or cancel. If you give less notice, or nobody can give us access at the agreed time, we may charge a reasonable call-out fee of up to $20.

5. Access and preparation

The property should be empty of your belongings and rubbish, with power, hot water and access available. If the property is not ready, we may need to re-quote or reschedule.

6. Free re-clean guarantee

If your property manager, agent or lessor identifies a cleaning issue in an area covered by the services we performed, we will return and re-clean those items at no charge, provided that:

• you tell us (phone, WeChat, email or message) within 72 hours of the clean being completed, and before the property is re-let or re-occupied;
• you give us the agent's written list of items (a photo or screenshot of the exit condition report is fine); and
• you give us reasonable access to re-clean, at a time we agree with you.

The guarantee does not cover: damage, wear and tear, or pre-existing or permanent stains and marks; mould or damp caused by building defects; pest infestations; repairs, painting or rubbish removal; areas we could not access; or services you did not book (for example, carpet steam cleaning if it was not ordered). If an item cannot reasonably be fixed by cleaning, we will tell you honestly and explain why.

7. What we do not promise

We guarantee our cleaning work as set out above. We cannot guarantee that your bond will be refunded in full, because bond decisions are made by your lessor or agent and, if there is a dispute, by the relevant state or territory tenancy authority. Our invoice and the re-clean guarantee are there to help you support your case.

8. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights, including your right to a remedy if we fail to provide the services with due care and skill, or within a reasonable time.

9. Complaints

If something goes wrong, call or message us first on +61 424 554 880 so we can fix it. If we cannot resolve it, you may contact your state or territory consumer protection agency.

10. Changes to these terms

We may update these terms. The version published on this page when you book applies to your booking. This page is provided in English; the English version applies.

Last updated: 20/10/2026